Refund & Cancellation Policy

At montavon studios, we provide customized digital services that involve significant labor and creative intellectual property. Therefore, we maintain a strict refund policy to protect our creators and ensure business sustainability.

Order Cancellation & Full Refunds A full refund is only available if a cancellation request is submitted within 12 hours of payment, provided that our production team has not yet begun working on your project.
Partial Refunds (Work-in-Progress) If a project is cancelled after work has commenced but before the first draft is delivered, a 30% administrative and labor fee will be deducted from the refund. If a project is cancelled after the first draft has been delivered, a 50% “Kill Fee” will be applied to compensate for the creative labor expended.
No-Refund Policy Refunds will NOT be issued under the following circumstances:

The final high-resolution, watermark-free files have been delivered.
The Client has approved the final draft.
The project has been delayed due to the Client’s failure to provide assets or feedback for more than 14 days.
Subjective dissatisfaction regarding “creative style” if the Work aligns with the original brief and provided samples.

Equipment Returns (Physical Goods) For hardware/equipment sales: Items must be returned within 14 days of receipt in their original, unopened, and resalable condition. The Client is responsible for return shipping costs and a 15% restocking fee.
Chargeback Notice We encourage clients to contact our support team at service@montavonstudios.com to resolve any issues. Any fraudulent chargebacks will be disputed using your signed agreement, communication logs, and proof of delivery.